L E T International LLC, Learn, Educate, & Teach
Mr. Williamson has over a decade of experience in international medical consulting, education and training. His primary focus is with Hospital Groups in Emerging Markets, primarily Africa and the Caribbean, evaluating clinical gaps in protocols and assessing medical educational needs. He designs and develops educational strategies and learning programs tailored to improving early diagnosis and management of maternal-fetal heath issues.
He is also known for his exceptional patient experience seminars for international medical departments using the “Patient Centered Care” model. His expertise is in implementing strategies to help organizations attain high patient satisfaction scores and above average employee engagement, while containing costs and collaborating effectively with medical partners.
Mr. Williamson’s current focus is in his partnership with medical equipment manufacturers, hospital groups, the International Confederation of Midwives, and other stakeholders to develop education and training programs to reduce maternal-fetal mortality on the African continent and increase patient satisfaction. He is working to create medical accreditation protocols and training programs utilizing advanced medical technology and portable imaging platforms for physicians & midwives for use in the management of the continent’s high risk pregnancies.
Mr. Williamson leverages his 30+ years’ experience as a medical technical clinician in diagnostic medical ultrasound, including emergency point of care, high risk maternal-fetal imaging, interpretation, and fetal therapy. In addition to his running his consulting and education practice, he currently directs two 24-hour high-volume, multi-functional ultrasound imaging centers that medically support a host of obstetric, maternal-fetal, invasive, pediatrics/neonatal, perinatal physicians, radiologists and consultants in the Washington DC area. Mr. Williamson has been the key presenter for international health systems such as Cayman Island Health Authority, Jamaica West Indies Regional Hospital Systems, and Pinnacle Health Systems in the USA.
From Service to Experience
In an age where a patient can choose where to go for their care, is there a way to guarantee patient loyalty that goes beyond just providing good medical care? In the future patient satisfaction training may be a required part of a medical institution competencies. How and where do we incorporate it and is there correlation between patient satisfaction and medical outcome? Research suggest that patients value the interpersonal skills of their providers as much if not more than their technical skills. We will share best practices to show organization’s how to transition from patient service to patient satisfaction and then how to move the focus to the complete patient experience. We will explore some of the benefits of patient engagement and some of the reasons why every medical institution should coach employees in areas that will improve the patient experience.
“Your patients will remember three things and they will tell any and everyone who will listen about these three things. They will remember the People they encountered, the Process they went through, and the Physical environment in which they were treated!”